Test Bank For Operations and Supply Chain Management, 10th Edition  Roberta S. Russell

PART I: OPERATIONS MANAGEMENT

1. Introduction to Operations and Supply Chain Management
2. Quality Management
3. Statistical Process Control
4. Product Design
5. Service Design
6. Processes and Technology
7. Capacity and Facilities Design
8. Human Resources
9. Project Management

PART II: SUPPLY CHAIN MANAGEMENT

10. Supply Chain Management Strategy and Design
11. Global Supply Chain Procurement and Distribution
12. Forecasting
13. Inventory Management
14. Sales and Operations Planning
15. Resource Planning
16. Lean Systems
17. Scheduling