Description
Preface
1 Organizational Behavior as a Way of Thinking and Acting
The Roots of Organizational Behavior
More Recent Developments
Does Good Management Make a Difference?
Themes and Purposes of This Book
2 Knowing and Managing Yourself
Ways of Thinking
Ways of Acting
Appendix 2.A: Reddin’s Personal Values Inventory
Appendix 2.B: Fundamental Interpersonal Relations Orientation—Behavior (FIRO)
Appendix 2.C: Career Orientation Inventory
Appendix 2.D: Emotional Intelligence
3 Fostering Creativity and Innovation
Ways of Thinking
Ways of Acting
4 Managing Stress
Ways of Thinking
Ways of Acting
5 Decision-Making
Ways of Thinking
Ways of Acting
6 Motivation and Engagement
Ways of Thinking
Ways of Acting
7 Leadership in Public Organizations
Ways of Thinking
Ways of Acting
8 Power and Organizational Politics
Ways of Thinking
Ways of Acting
9 Communicating Effectively With Others
Ways of Thinking
Ways of Acting
10 Working in Groups and Teams
Ways of Thinking
Ways of Acting
11 Managing Conflict
Ways of Thinking
Ways of Acting
12 Organizational Culture and Change
Ways of Thinking
Ways of Acting
13 Representing the Organization “On the Outside”
Ways of Thinking
Ways of Actin
14 Managing Behavior in the Public Interest
The New Public Service
Conclusion
References
Index
About the Authors
