Description
TABLE OF CONTENTS
- Part I An Overview to Health Care Operations
- Chapter 1 Operations Management and Decision Making
- Chapter 2 Hospitals and the Health Care Industry
- Chapter 3 Operational Finance
- Chapter 4 Health Plan Operations
- Part II Methods for Improving Operations
- Chapter 5 Operational Planning and Analysis
- Chapter 6 Quality and Process Management
- Chapter 7 Six Sigma and Lean Management
- Chapter 8 Forecasting and Decision Tools
- Chapter 9 Productivity and Performance Management
- Chapter 10 Project Management
- Part III Analytical Tools and Technology
- Chapter 11 Operational Metrics in Health Care Organizations
- Chapter 12 Statistical Applications in Operations Management
- Chapter 13 Using Information Technology in Operations Management
- Chapter 14 Operations Analysis and Benchmarking
- Part IV Health Care Supply Chain
- Chapter 15 Supply Chain Management
- Chapter 16 Purchasing and Materials Management
- Chapter 17 Financial Management of Inventory
- Chapter 18 Operations Management in the Pharmacy
- Appendix A Answers to Selected Chapter Exercise Problems
