Description
Healthcare Operations Management aims to help healthcare management students and working professionals find ways to improve the delivery of healthcare, with its complex web of patients, providers, reimbursement systems, physician relations, workforce challenges, and intensive government regulation
BRIEF CONTENTS
Preface ……xv
Part I Introduction to Healthcare Operations
Chapter 1. The Challenge and the Opportunity ..3
Chapter 2. History of Performance Improvement………………………..17
Chapter 3. Evidence-Based Medicine and Value-Based Purchasing ….45
Part II Setting Goals and Executing Strategy
Chapter 4. Strategy and the Balanced Scorecard 71
Chapter 5. Project Management …………………..99
Part III Performance Improvement Tools, Techniques, and Programs
Chapter 6. Tools for Problem Solving and Decision Making ……………..
Chapter 7. Statistical Thinking and Statistical Problem Solving…………..
Chapter 8. Healthcare Analytics ………………………
Chapter 9. Quality Management: Focus on Six Sigma ………………………
Chapter 10. The Lean Enterprise ……………………….
Part IV Applications to Contemporary Healthcare Operations Issues
Chapter 11. Process Improvement and Patient Flow ………………………….
Chapter 12. Scheduling and Capacity Management .
Chapter 13. Supply Chain Management ………………
Chapter 14. Improving Financial Performance with Operations
Management …….
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Part V Putting It All Together for Operational Excellence
Chapter 15. Holding the Gains ………………………….
Glossary …….
Index ………..
About the Authors ………………….
