Test Bank For Operations Management Second Edition Peter Jones and Peter Robinson

Description

Table of Contents

Part A UNDERSTANDING OPERATIONS MANAGEMENT

• 1:Introduction to Operations Management

• 2:Winning Customers and Competing Effectively

Part B MANAGING OPERATIONS

• 3:Operations Processes and Life Cycles

• 4:Locating, Designing and Managing Facilities

• 5:Managing Supply Chain Relationships

• 6:Managing Materials and Inventory Performance

• 7:Managing Capacity and Demand

• 8:Managing the Service Encounter

• 9:Managing Quality

• 10:Managing the Workforce and Technology

• 11:Managing Projects, Crises, and Business Continuity

Part C OPERATIONS STRATEGIES

• 12:Operations Strategy and International Operations

• 13:Lean, Agile, and Mass Customization

14:Innovation and Continuous Improvement