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Test Bank for Managing Hospitality Organizations Achieving Excellence in the Guest Experience Second Edition by Robert C. Ford and Michael C. Sturman

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Test Bank for Discovering Leadership Designing Your Success First Edition by Anthony Middlebrooks, Scott J. Allen, Mindy S. McNutt and James L. Morrison

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Test Bank for Leadership for Organizations First Edition by David A. Waldman and Charles O’Reilly

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  • Paperback : 256 pages
  • ISBN-10 : 1544332726
  • ISBN-13 : 978-1544332727
  • Product Dimensions : 7.38 x 0.58 x 9.13 inches
  • Publisher : SAGE Publications, Inc; 1st Edition (January 23, 2019)
Category:

Description

Preface
About the Authors
Acknowledgments
PART I. FOUNDATIONS FOR EFFECTIVE LEADERSHIP
CHAPTER 1. Introduction

Defining Organizational Leadership

Some Important Introductory Questions

Approach and Organization of This Book

CHAPTER 2. Leader Traits and Characteristics

Leader Traits

Leader Behavior Styles

Video Case 2.1: Recovering From Failure

Video Case 2.2: Field of Dreams

Video Case 2.3: Bare Power of Humor

Conclusion

CHAPTER 3. Leader-Member Exchange and Relationship-Building

Leader-Member Exchange

Political Savvy

Video Case 3.1: First-Time Manager

Video Case 3.2: Dealing With a Star

Video Case 3.3: Reaching Generation Y

Conclusion

CHAPTER 4. Followership: Managing Up and Sideways

Types of Followers

Managing Up

Managing Sideways

Video Case 4.1: Managing Up

Video Case 4.2: Managing Your Boss

Video Case 4.3: Positioning for Influence

Video Case 4.4: Igniting Collaboration

Conclusion

CHAPTER 5. The Situational Approach to Leadership

Path-Goal Leadership

Hersey/Blanchard Approach to Decision-Making Based on the Situation

Vroom/Jago Approach to Decision-Making Based on the Situation

Putting Situational Approaches to Leadership in Perspective

Video Case 5.1: Technical Prima Donna

Video Case 5.2: Unmotivated Subordinate

Conclusion

Appendix: Cases in Leader Decision-Making

PART II. CONTEMPORARY ISSUES IN LEADERSHIP
CHAPTER 6. Ethical and Moral Leadership

The Ethical/Moral Person

Actions as a Leader

Responsible and Accountable Leadership

Additional Considerations of Ethical/Moral Leadership: Some Nagging Questions

Video Case 6.1: Walking the Line

Video Case 6.2: Sharing Bad News

Video Case 6.3: Making Exceptions

Video Case 6.4: Abusive Partner

Video Case 6.5: Paying Bribes

Video Case 6.6: Vision, Values, and Culture

Conclusion

Appendix A: Behavioral Norms and Values Survey

Appendix B: Information Sharing (or Not Sharing at Harmony Inc

CHAPTER 7. Seeking, Receiving, and Giving Feedback

Seeking and Receiving Feedback as a Leader

Giving Feedback as a Leader

Video Case 7.1: Learning From a Mistake

Video Case 7.2: Giving Feedback

Video Case 7.3: Coaching a Direct Report

Conclusion

Appendix: Feedback Orientation Survey

CHAPTER 8. Team and Shared Leadership

Key Elements of Team-Oriented Coaching and Leadership

Leadership and the Stages of Team Development

Shared Leadership

Leading Virtual Teams

Video Case 8.1: Taking on a Struggling Team

Video Case 8.2: Castaway Clinic

Video Case 8.3: Underperforming Team

Conclusion

CHAPTER 9. Men and Women in Leadership Roles

Challenges for Women Who Attempt to Lead

Challenges for Male Leaders in an Increasingly Diverse Environment

Video Case 9.1: Power Challenge

Video Case 9.2: Gender Stereotypes

Video Case 9.3: Pecking Order Games

Video Case 9.4: Navigating in an Alpha World

Capstone Video 9.5: Developing Behaviors to Thrive

Capstone Video 9.6: Advantages of Being a Woman

Conclusion

Appendix: Inclusive Mindset

CHAPTER 10. Global Leadership

Who Are Global Leaders?

Understanding the American Cultural and Business Context

Global Leadership Orientation

Avoiding Misinterpretations

Video Case 10.1: Managing Cultural Diversity

Video Case 10.2: Building Bonds

Video Case 10.3: Leading a Global Team

Conclusion

Appendix: Global Orientation Survey

PART III. VISIONARY AND STRATEGIC LEADERSHIP
CHAPTER 11. Inspirational and Visionary Leadership

The Connection between Bases of Power and Influence

Charismatic and Transformational Leadership

Mission as a Basis for Vision

Effective Leader Vision

Capstone Video 11.1: Building Trust

Video Case 11.2: Keeping People Humble

Video Case 11.3: How Do You Keep That Edge?

Conclusion

CHAPTER 12. Strategic Leadership and Shaping Organizational Culture

Environmental Context, Competitive Advantage, and Organizational Culture

What Is Organizational Culture All About?

Aligning Culture With Vision, Mission, and Strategy

How Do Leaders Create and Reinforce Culture?

Video Case 12.1: Culture, Priorities, and Acquisitions

Video Case 12.2: Building Cultural Accountability

Video Case 12.3: Hiring Mistake

Conclusion

CHAPTER 13. Generating Organizational Change Through Strategic Leadership

Why the Leading of Change Has Become So Important

Four Basic Frames of Organizational Change

The Role of the Leader in Change

Capstone Video 13.1: Bare Power of Story

Video Case 13.2: Resistance to Change

Capstone Video 13.3: Getting Buy-In

Video Case 13.4: Gaining Commitment

Conclusion

Appendix: Sixteen Years of Leadership and Organizational Change: The Case of Michael Crow and Arizona State University

Appendix Exhibit 1: ASU Vision and University Goals

Appendix Exhibit 2: Crow’s Vision for ASU: Elements, Accomplishments and Challenges or Setbacks

Appendix Exhibit 3: Crow’s Leadership Approach

Index

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