Description
Chapter 1 Management and Organizational Behavior
Introduction
1.1 The Nature of Work
1.2 The Changing Workplace
1.3 The Nature of Management
1.4 A Model of Organizational Behavior and Management
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Critical Thinking Case
Chapter 2 Individual and Cultural Differences
Introduction
2.1 Individual and Cultural Factors in Employee Performance
2.2 Employee Abilities and Skills
2.3 Personality: An Introduction
2.4 Personality and Work Behavior
2.5 Personality and Organization: A Basic Conflict?
2.6 Personal Values and Ethics
2.7 Cultural Differences
Test Bank For OpenStax Organizational Behavior Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 3 Perception and Job Attitudes
Introduction
3.1 The Perceptual Process
3.2 Barriers to Accurate Social Perception
3.3 Attributions: Interpreting the Causes of Behavior
3.4 Attitudes and Behavior
3.5 Work-Related Attitudes
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 4 Learning and Reinforcement
Introduction
4.1 Basic Models of Learning
4.2 Reinforcement and Behavioral Change
4.3 Behavior Modification in Organizations
4.4 Behavioral Self-Management
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 5 Diversity in Organizations
Introduction
5.1 An Introduction to Workplace Diversity
5.2 Diversity and the Workforce
5.3 Diversity and Its Impact on Companies
5.4 Challenges of Diversity
5.5 Key Diversity Theories
5.6 Benefits and Challenges of Workplace Diversity
5.7 Recommendations for Managing Diversity
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 6 Perception and Managerial Decision Making
Introduction
6.1 Overview of Managerial Decision-Making
6.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems
6.3 Programmed and Nonprogrammed Decisions
6.4 Barriers to Effective Decision-Making
6.5 Improving the Quality of Decision-Making
6.6 Group Decision-Making
Test Bank For OpenStax Organizational Behavior Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 7 Work Motivation for Performance
Introduction
7.1 Motivation: Direction and Intensity
7.2 Content Theories of Motivation
7.3 Process Theories of Motivation
7.4 Recent Research on Motivation Theories
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 8 Performance Appraisal and Rewards
Introduction
8.1 Performance Appraisal Systems
8.2 Techniques of Performance Appraisal
8.3 Feedback
8.4 Reward Systems in Organizations
8.5 Individual and Group Incentive Plans
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 9 Group and Intergroup Relations
Introduction
9.1 Work Groups: Basic Considerations
9.2 Work Group Structure
9.3 Managing Effective Work Groups
9.4 Intergroup Behavior and Performance
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 10 Understanding and Managing Work Teams
Introduction
10.1 Teamwork in the Workplace
10.2 Team Development Over Time
10.3 Things to Consider When Managing Teams
10.4 Opportunities and Challenges to Team Building
10.5 Team Diversity
10.6 Multicultural Teams
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 11 Communication
Introduction
11.1 The Process of Managerial Communication
11.2 Types of Communications in Organizations
11.3 Factors Affecting Communications and the Roles of Managers
11.4 Managerial Communication and Corporate Reputation
11.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 12 Leadership
Introduction
12.1 The Nature of Leadership
12.2 The Leadership Process
12.3 Leader Emergence
12.4 The Trait Approach to Leadership
12.5 Behavioral Approaches to Leadership
12.6 Situational (Contingency) Approaches to Leadership
12.7 Substitutes for and Neutralizers of Leadership
12.8 Transformational, Visionary, and Charismatic Leadership
12.9 Leadership Needs in the 21st Century
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 13 Organizational Power and Politics
Introduction
13.1 Power in Interpersonal Relations
13.2 Uses of Power
13.3 Political Behavior in Organizations
13.4 Limiting the Influence of Political Behavior
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 14 Conflict and Negotiations
Introduction
14.1 Conflict in Organizations: Basic Considerations
14.2 Causes of Conflict in Organizations
14.3 Resolving Conflict in Organizations
14.4 Negotiation Behavior
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 15 External and Internal Organizational Environments and Corporate Culture
Introduction
15.1 The Organization’s External Environment
15.2 External Environments and Industries
15.3 Organizational Designs and Structures
15.4 The Internal Organization and External Environments
15.5 Corporate Cultures
15.6 Organizing for Change in the 21st Century
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 16 Organizational Structure and Change
Introduction
16.1 Organizational Structures and Design
16.2 Organizational Change
16.3 Managing Change
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 17 Human Resource Management
Introduction
17.1 An Introduction to Human Resource Management
17.2 Human Resource Management and Compliance
17.3 Performance Management
17.4 Influencing Employee Performance and Motivation
17.5 Building an Organization for the Future
17.6 Talent Development and Succession Planning
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Chapter 18 Stress and Well Being
Introduction
18.1 Problems of Work Adjustment
18.2 Organizational Influences on Stress
18.3 Buffering Effects of Work related Stress
18.4 Coping with Work related Stress
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Critical Thinking Case
Chapter 19 Entrepreneurship
Introduction
19.1 Overview of Entrepreneurship
19.2 Characteristics of Successful Entrepreneurs
19.3 Business Model Canvas
19.4 New Venture Financing
19.5 Design Thinking
19.6 Optimal Support for Entrepreneurship
Key Terms
Summary of Learning Outcomes
Chapter Review Questions
Management Skills Application Exercises
Managerial Decision Exercises
Critical Thinking Case
Appendix A Scientific Method in Organizational Research
Appendix B Scoring Keys for Self-Assessment Exercises
References
Index
