Description
Table of Contents
1
Introducing Interpersonal Communication
What Is Communication?
Defining Communication
Understanding Communication Models
What Is Interpersonal Communication?
Defining Interpersonal Communication
Principles of Interpersonal Communication
Motives for Interpersonal Communication
What Is Interpersonal Communication Competence?
Understanding Competence
Self-quiz: Test Your Self-Monitoring
Improving Your Competence Online
Issues in Interpersonal Communication
Culture
Gender and Sexual Orientation
Focus on Culture: Intercultural Competence
Online Communication
The Dark Side of Interpersonal Relationships
Making Relationship Choices: Dealing with a Difficult Friend
The Journey Ahead
Chapter Review
part one / Interpersonal Essentials
2
Considering Self
The Components of Self
Self-Awareness
Self-Concept
Self-Quiz: Test Your Self-Concept Clarity
Self-Esteem
Focus on Culture: How Does the Media Shape Your Self-Esteem?
The Sources of Self
Gender and Self
Family and Self
Culture and Self
Communicating Your Self
Maintaining Your Public Self
Disclosing Your Private Self
The Relational Self
Competently Disclosing Your Self
The Online Self
Presenting Your Self Online
Evaluating Online Self Presentations
Improving Your Online Self Presentation
Improving Your Self
Making Relationship Choices: Workplace Self-Disclosure
Chapter Review
3
Perceiving Others
Perception as a Process
Selecting Information
Organizing the Information You’ve Selected
Interpreting the Information
Reducing Uncertainty
Influences on Perception
Perception and Culture
Perception and Gender
Focus on Culture: Perceiving Race
Perception and Personality
Forming Impressions of Others
Constructing Gestalts
Calculating Algebraic Impressions
Using Stereotypes
Improving Your Perception
Offering Empathy
Self-Quiz: Test Your Empathy
Checking Your Perception
Practicing Responsible Perception
Making Relationship Choices: Balancing Impressions and Empathy
Chapter Review
4
Experiencing and Expressing Emotions
The Nature of Emotion
Defining Emotion
Feelings and Moods
Types of Emotions
Focus on Culture: Happiness across Cultures
Forces Shaping Emotion
Personality
Gender
Managing Your Emotional Experience and Expression
Emotional Intelligence
Self-Quiz: Test Your Emotional Intelligence
Managing Emotions After They Occur
Preventing Emotions Before They Occur
Reappraising Emotions While They Occur
Emotional Challenges
Anger
Online Communication and Empathy Deficits
Passion
Grief
Living a Happy Emotional Life
Making Relationship Choices: Managing Anger and Providing Support
Chapter Review
part two / Interpersonal Skills
5
Understanding Culture
Understanding Culture
Culture Defined
Co-Cultures
Focus on Culture: Is Technology a Cultural Divide?
Prejudice
Cultural Influences on Communication
Individualism versus Collectivism
Uncertainty Avoidance
Power Distance
High and Low Context
Emotion Displays
Masculinity versus Femininity
Views of Time
Creating Intercultural Competence
World-Mindedness
Attributional Complexity
Communication Accommodation
Self-Quiz: Are You World-Minded or Ethnocentric?
Dismantling Division
Making Relationship Choices: Parent-Child Culture Clash
Chapter Review
6
Understanding Gender
Understanding Gender
Gender Is Distinct from Sex and Gender Identity
Gender Is Learned
Gender Is Socially Constructed
Doing Gender
Considering Gender Roles
Focus on Culture: Gender Equity and Health
Gender and Communication
Gender and Verbal Communication
Gender and Nonverbal Communication
Gender and Relationships
Same-Sex Friendships
Romantic Relationships
Reflecting on Gender in Our Relationships
Self-quiz: Test Your Sexism
Moving Beyond Stereotypes
Making Relationship Choices: Supporting a Gender-Nonconforming Friend
Chapter Review
7
Listening Actively
Listening: A Five-Step Process
Receiving
Attending
Self-Quiz: Multitasking and Attention
Understanding
Responding
Recalling
The Five Functions of Listening
Listening to Comprehend
Listening to Discern
Listening to Analyze
Listening to Appreciate
Listening to Support
Adapting Your Listening Purpose
Understanding Listening Styles
Four Listening Styles
Gender Differences in Listening Styles
Culture and Listening Styles
Focus on Culture: Men Just Don’t Listen!
Improving Listening Competence
Selective Listening
Eavesdropping
Pseudo-Listening
Aggressive Listening
Narcissistic Listening
The Gift of Active Listening
Making Relationship Choices: Listening When You Don’t Want To
Chapter Review
8
Communicating Verbally
Describing Verbal Communication
Language Is Symbolic
Language Is Governed by Rules
Language Is Flexible
Language Is Cultural
Language Evolves
Functions of Verbal Communication
Sharing Meaning
Shaping Thought
Naming
Focus on Culture: Challenging Traditional Gender Labels
Performing Actions
Crafting Conversations
Managing Relationships
Cooperative Verbal Communication
Understandable Messages
Using “I” Language
Using “We” Language
Gender and Cooperative Verbal Communication
Barriers to Cooperative Verbal Communication
Verbal Aggression
Deception
Self-Quiz: Test Your Deception Acceptance
Defensive Communication
Communication Apprehension
The Power of Verbal Communication
Making Relationship Choices: Dealing with Difficult Truths
Chapter Review
9
Communicating Nonverbally
Describing Nonverbal Communication
Nonverbal Communication Differs from Verbal Communication
Nonverbal Communication Is Influenced by Culture
Nonverbal Communication Is Influenced by Gender
Nonverbal Communication Is Liberated Through Technology
Nonverbal Communication Codes
Communicating Through Body Movements
Communicating Through Voice
Communicating Through Touch
Focus on Culture: Touch and Distance
Communicating Through Personal Space
Communicating Through Physical Appearance
Communicating Through Objects
Communicating Through the Environment
Functions of Nonverbal Communication
Expressing Emotion
Conveying Meanings
Presenting Self
Managing Interactions
Defining Relationships
Self-Quiz: Test Your Nonverbal Dominance Knowledge
Competently Managing Your Nonverbal Communication
Making Relationship Choices: Dealing with Mixed Messages
Chapter Review
10
Managing Conflict and Power
Conflict and Interpersonal Communication
What Is Conflict?
Conflict in Relationships
Power and Conflict
Power’s Defining Characteristics
Power Currencies
Power and Gender
Power and Culture
Handling Conflict
Approaches to Handling Conflict
Gender and Handling Conflict
Culture and Handling Conflict
Focus on Culture: Accommodation and Radical Pacifism
Technology and Handling Conflict
Conflict Endings
Short-Term Conflict Resolutions
Long-Term Conflict Outcomes
Challenges to Handling Conflict
Self-Enhancing Thoughts
Destructive Messages
Self-Quiz: Test Your Understanding of Destructive Thoughts
Serial Arguments
Physical Violence
Unsolvable Disputes
Managing Conflict and Power
Making Relationship Choices: Dealing with Family Conflict
Chapter Review
part three / Interpersonal Relationships
11
Relationships with Romantic Partners
Defining Romantic Relationships
Liking and Loving
Different Types of Romantic Love
Key Elements of Romantic Relationships
Romantic Attraction
Proximity
Physical Attractiveness
Similarity
Reciprocal Liking
Resources
Technology and Romantic Attraction
Relationship Development and Deterioration
Coming Together
Coming Apart
Maintaining Romantic Relationships
Maintenance Strategies
Maintaining Romance across Distance
Deciding Whether to Maintain
The Dark Side of Romantic Relationships
Betrayal
Self-Quiz: How Often Do You Betray Romantic Partners?
Jealousy
Focus on Culture: Infidelity Internationally
Relational Intrusion
Dating Violence
The Hard Work of Successful Love
Making Relationship Choices: Managing Jealousy about a Partner’s Ex
Chapter Review
12
Relationships with Family Members
Defining Family
Defining Characteristics of Family
Types of Families
Family Stories
Communicating in Families
Communication Dimensions
Family Communication Patterns
Maintaining Family Relationships
Maintenance Strategies for Families
Technology and Family Maintenance
Dealing with Family Dialectics
Focus on Culture: Autonomy and Class: Helicopter Parents
Family Relationship Challenges
Stepfamily Transition
Parental Favoritism
Self-Quiz: How Much Family Favoritism Exists?
Interparental Conflict
The Primacy of Family
Making Relationship Choices: Struggling with Family Transitions
Chapter Review
13
Relationships with Friends
The Nature of Friendship
Friendship Defined
Friendship Functions
Friendship across the Life Span
Friendship, Culture, and Gender
Friendship and Technology
Types of Friendships
Best Friends
Cross-Category Friendships
Focus on Culture: Cross-Orientation Male Friendships
Maintaining Friendships
Following Friendship Rules
Maintenance Strategies for Friends
Friendship Challenges
Betrayal
Geographic Separation
Self-Quiz: Friendship Distance-Durability
Attraction: Romance and FWB Relationships
The Importance of Friends
Making Relationship Choices: Choosing between Friends
Chapter Review
14
Relationships in the Workplace
The Nature of Workplace Relationships
The Culture of the Workplace
Networks in the Workplace
Organizational Climates
Technology in the Workplace
Peer Relationships
Types of Peer Relationships
Maintaining Peer Relationships
Mixed-Status Relationships
Managing Up
Communicating with Subordinates
Focus on Culture: The Model Minority Myth
Maintaining Mixed-Status Relationships
Challenges to Workplace Relationships
Workplace Bullying
Workplace Romances
Sexual Harassment
Self-quiz: Test Your Perception of Sexual Harassment
Workplace Relationships and Human Happiness
Making Relationship Choices: Dealing with Workplace Abuse
Chapter Review
Glossary
References
Name Index
Subject Index
